Refund & Returns Policy

At Moosehead Candles, every product is handcrafted with care. Because our products are scented, personal-use items, we generally do not accept returns or offer automatic refunds once an order has been delivered.

If you experience an issue with your order, please contact us within 14 days of delivery at mooseheadcandles@gmail.com. We review every situation on a case-by-case basis and will always do our best to provide a fair solution.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible. Including photos of the product and packaging will help us resolve the issue quickly.

If we determine there was an error on our end or the item was damaged during shipping, we may offer a replacement, store credit, or refund at our discretion.

Fragrance Preferences

Scent is a personal preference, and because our products cannot be resold once they have left our facility, we are unable to offer refunds or returns simply because a fragrance was not what you expected or did not match your personal taste.

If you're unsure about a fragrance before placing an order, we're always happy to answer questions or make recommendations.

Cancellations

Orders may be canceled only if they have not yet entered production or shipped. Once an order has been processed or shipped, it can no longer be canceled.

Contact Us

Our goal is for every customer to have a great experience with Moosehead Candles. If something isn't right, please reach out to us at mooseheadcandles@gmail.com. We'll review your situation personally and work with you to find the best possible solution.